Blue Heart CZ Necklace – 925 Sterling Silver

Return & Exchange Policy

At NAFALUXE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help!

✅ Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in the original packaging.
The item must be free of damage, including scratches or signs of wear.
Earrings and other pierced jewellery cannot be returned for hygiene reasons (unless faulty).
To request a return, please contact us at info@nafaluxe.com Or use Our Live Chatt with your order number and reason for return. We will provide you with return instructions.

Zugerbergstrasse 7, 6314, Unterägeri, Zug

Please note:

Return shipping costs are the buyer's responsibility unless the item is faulty.
We recommend using a trackable shipping method.
🔄 Exchanges

We offer exchanges for the same item in a different size or color (if available), or for a different item of equal value.

To request an exchange, please email us within 14 days of receiving your order. Items must meet the same conditions as above (unused, in original condition).

❌ Non-Returnable Items

Personalized or custom-made jewellery
Gift cards
Pierced earrings (for hygiene reasons unless defective)
💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days.

📦 Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery with photos and your order number. We will resolve the issue promptly.

For any questions, feel free to contact us at:
📧 info@nafaluxe.com
Or use Our Live Chatt

Lifetime Authenticity