Shipping policy

📦 Shipping Policy – NAFALUXE Jewellery

At NAFALUXE, we want your shopping experience to be as smooth and sparkling as our jewellery. Below you’ll find all the important details about our shipping process.

🚚 Shipping Destinations

We currently ship to:

  • Switzerland (domestic shipping)

  • European Union countries(pause)

  • International orders (select countries – contact us for details)

📅 Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed the next working day.

  • Custom or personalized items may require 2–4 additional days for preparation.

🇨🇭 Domestic Shipping (Switzerland)

  • Carrier: Swiss Post

  • Standard Shipping: CHF 5 (Free for orders over CHF 50)

  • Estimated Delivery Time: 1–3 business days

🌍 International Shipping

  • Carrier: Swiss Post International or DHL (based on destination)

  • Shipping Fees: Calculated at checkout based on destination

  • Estimated Delivery Time: 5–14 business days (may vary by country)

  • Customs & Duties: International customers are responsible for any import duties or taxes that may apply.

📦 Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

💎 Packaging

Every order is carefully packed in our elegant NAFALUXE jewellery box – perfect for gifting and safe transport.

❗ Delays or Issues

We are not responsible for delays caused by:

  • Customs procedures

  • Weather disruptions

  • Incorrect or incomplete address details

If your parcel is significantly delayed or lost, please contact our support team at [info@nafaluxe.com] – we’re here to help.